Privacy policy | Auto Crash Repair MC

We are a Vehicle Body Repairer that repairs accident damaged vehicles for individuals, motor insurance companies, managed repair networks, fleets and local businesses. We work with contracted specialists and vehicle dealerships that supply us with parts, paint, materials and services to enable us to repair your vehicle.

Information we collect

In order for us to repair your vehicle, it is necessary to receive from your insurer, company, or from you, personal data. “Personal Data” is information about you which, either on its own or when connected with other data, allows us to identify you as an individual customer to provide you with our services. The personal data we hold may include the following:

Your full name and contact information (address, town, postcode, email and phone number)
Your purchase details (including time, date and cost, and VAT status and insurance excess)
Your insurance company (if our work is part of an insurance claim)
Your vehicle information (make, model, registration number)
Your image on security CCTV around our site
Your calls and correspondence with us
Your feedback

Personal data will be collected from you or passed to us by your insurance company / fleet manager / vehicle recovery agent.

Please note that you are under no obligation to provide us with your personal data, but not providing certain data could prevent us from serving you.

We process personal data about you for a number of purposes, including:

To organise specialist repair functions such as system recalibration with contracted third parties
To follow up with you shortly after the repair to your vehicle to check everything is okay
For internal record keeping (to be able to respond to customer enquiry and invoicing)
To make an appointment with you to assess the accident damage on your vehicle
For number plate recognition as part of our customer service and site security
To process payments by credit / debit card or bank account details
To remind update or remind you of progress or completion date
To provide our services to you as requested or agreed
To help us improve the services we offer

This list in not exhaustive and may be updated from time to time. We do not ‘trade’ in your personal data and will not sell or rent your details.

Who will your personal data be shared with?

We may share your basic personal data, such as name, claim number and vehicle details with the relevant company you are connected with to provide the service you have requested.

Your personal information may also be made available with third parties providing relevant services under contract to us, such as specialists in system recalibration, auditors, compliance managers, insurance companies and IT hosting and maintenance providers. These companies may use information about you to perform their functions on our behalf in accordance with the services we have requested and contract terms imposed.

We may also disclose specific information upon lawful request by government authorities, law enforcement and regulatory authorities where required or permitted by law.

Your personal information will not be transferred to, stored or otherwise processed outside the UK.

We do not take part in any direct marketing activities apart from requests for optional customer service feedback. We hope that the quality of our service and people will be enough for you to recommend us to others and view our website.

How long do we keep your personal data?

We may keep your details on record for as long as it is necessary to meet record keeping requirements. We hold booking, invoice and email details for seven years. They are then deleted in accordance with data protection and other applicable legislation.

data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Use of “cookies”

“Cookies” are small pieces of information sent to your device and stored on its hard drive to allow our website to recognise you when you visit.

In addition, if you linked to our website from a third party website, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party website and recommend that you check the policy of that third party website.